Terms & Conditions + Refund & Return Policy

Effective Date: 02-06-2025

Welcome to Rupayna! By accessing our website or purchasing from us, you agree to the following Terms & Conditions and Refund Policy.

Terms & Conditions

1. Use of Website

By using www.rupayna.com, you agree to provide accurate and current information. Misuse of the site or its content is strictly prohibited.

2. Product Information

We strive to display product details accurately. However, color or design may slightly differ due to photography or screen settings.

3. Orders & Payments

  • Orders are processed once full payment is received.

  • We reserve the right to cancel any order due to unforeseen reasons, with a full refund provided.

4. Shipping & Delivery

  • Delivery time typically ranges from 2–7 business days depending on your location.

  • Delays due to courier services are beyond our control, but we will do our best to assist.

5. User Account

You are responsible for maintaining the confidentiality of your account. Notify us immediately of any unauthorized use.

Refund & Return Policy

We care about your satisfaction. If you’re not happy with your purchase, please review our return and refund guidelines below.

1. Return Eligibility

  • Products must be unused, unopened, and in original condition.

  • Requests must be made within 3 days of receiving the item.

2. Non-Returnable Items

  • Opened or used hair oils or products.

  • Products damaged due to customer mishandling.

3. Refund Process

  • Once we receive and inspect the returned item, we will notify you about the approval status.

  • If approved, the refund will be processed to your original payment method within 7 working days.

4. Damaged or Wrong Products

If you receive a damaged or incorrect product:

  • Take a photo and contact us within 24 hours of delivery.

  • We will replace or refund as applicable.

5. How to Request a Return

Email us at support@rupayna.com with:

  • Order ID

  • Reason for return

  • Photo of the product (if damaged)

Contact Information

If you have any questions or concerns regarding these terms or your order: